# CUSTOMER ROLE

{% hint style="success" %}
**DISCORD ROLES ARE ESSENTIAL FOR UNLOCKING EXCLUSIVE FEATURES, INCLUDING CHANGELOGS, CODE SNIPPETS, COMMUNITY SUPPORT, ONGOING MODERATION, AND PRIORITY ASSISTANCE.**
{% endhint %}

{% hint style="danger" %}
**TO VERIFY YOUR ROLES, ENSURE YOU ARE THE ORIGINAL BUYER OF THE ASSET AND NOT PURCHASING THROUGH A THIRD PARTY**
{% endhint %}

<p align="center"><strong>IN OUR COMMUNITY, YOUR CUSTOMER ROLE GRANTS ACCESS TO MULTIPLE UNIQUE ACTIVITIES THAT ARE NOT AVAILABLE TO OTHERS. BELOW IS A COMPREHENSIVE GUIDE WITH FREQUENTLY ASKED QUESTIONS TO HELP YOU CLAIM YOUR ROLE AND VERIFY YOUR ASSET.</strong></p>

***

{% stepper %}
{% step %}

### THE DISCORD BOT IS NOT ASSIGNING MY CUSTOMER ROLE

**THIS MAY HAPPEN FOR SEVERAL REASONS, MAINLY IF THE ASSET IS NOT FULLY REGISTERED UNDER YOUR ACCOUNT OR HAS BEEN TRANSFERRED BETWEEN ACCOUNTS, WHICH DOES NOT INCLUDE CUSTOMER ROLES**
{% endstep %}
{% endstepper %}

***

## HOW DO I CLAIM MY ROLES?

<p align="center"><strong>CLAIMING ROLES IS SIMPLE. IN OUR COMMUNITY, USE THE CHANNEL</strong> <a href="https://discord.com/channels/724382152774385763/1472988522515403009"><strong>#CLAIM-ROLES</strong></a><strong>, WHERE OUR TEBEX BOT WILL ENABLE YOU TO RECEIVE YOUR CUSTOMER ROLE.</strong></p>

{% hint style="info" %}
**IF YOU ARE NOT THE ORIGINAL BUYER OF THE ASSET (I.E., PURCHASED THROUGH A THIRD PARTY), YOU WILL NOT BE ABLE TO CLAIM THIS ROLE. BUYING AND SELLING ASSETS IS RESTRICTED IN MANY COMMUNITIES, INCLUDING RDSTORE**
{% endhint %}


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